Commitments & Guarantees

Every consulting, audit, training, AI and data deliverable matches the contracted scope. Warranty covers objective non-conformities — implicit expectations don't count, but when we miss the objective brief we fix it at no extra cost (Assisted Correction).

A single Code guiding how we behave with clients, communities, suppliers and each other. Reviewed and retrained periodically, with a safe reporting channel for anyone who sees us fall short.

Zero tolerance for violence, harassment or abuse — including gender-based and psychological harm. Prevention first, active listening, and safe reporting channels available to everyone we work with.

Diversity, Equity, Inclusion and a sustainability-first lens baked into hiring, partners and project design. Climate, water and communities are engineering inputs, not PR outputs.

Strict anti-corruption standards aligned with TSM and The Copper Mark. Zero tolerance for bribery, facilitation payments, kickbacks and conflicts of interest — with periodic review and certification.

Transparent rules for offering and receiving gifts, hospitality and courtesies — including strict guidelines for interaction with public agents. Integrity above convenience, always.

Security, privacy and AI-governance controls for GISTM.ai and every Data Riders product: TLS 1.2+, AWS SSE-KMS, 30-day retention, no training on your data, enterprise SSO, private VPC options, continuous monitoring and incident response. Live controls dashboard available at /en/security-privacy/.